International Delivery Information
International orders are exclude TAX
All prices shown in store are including VAT, once at checkout any international orders will have VAT amount deducted. 20% will be removed
We know how important it is to receive your goods when you expect them, so we want to make sure you have all of the delivery information you’ll need when placing an order with us.
· We offer delivery services worldwide.
· Once you’ve entered your delivery address on the basket page, you’ll be able to see the delivery services available.*
· We offer standard and . You’ll receive a shipping confirmation email with a tracking link once your order has left the salon.
· Shipping costs are calculated automatically at the basket & checkout page when both the destination and delivery service are selected.
· Delivery to EU mainland addresses aren’t subject to customs or import charges, but each territory works differently.
· Our delivery partners operate during normal business working hours.
· A signature may be required, so we suggest your order is delivered to an address where someone will be available to accept it.
· Your order will be sent out with our most suitable delivery partner and will depend on size and weight.
· Once your order has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
· If you’re not in when your parcel arrives, our delivery partner will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
· Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.
*We aim to meet these delivery times but during busy periods (including sale) deliveries may take a little longer. Occasionally tech updates to our systems or force majeure events, such as extreme weather conditions, will mean that these delivery services aren’t available, or that order cut-off times need amending and/or delivery times need to be extended. However, we will always work hard to keep these temporary changes to a minimum. We cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.