FAQ’s

Seasonal Update

During the month of December we have a lot of our team take a well deserved holiday, our staff have worked beyond our expectations this year and will be having a well deserved break over the festive season. Please note any orders made over Christmas will be made as quickly as we can but delivery will depend on the staff numbers we have in the salon and the amount of orders.

Our usual dispatch time we ask for 5 – 7 working days to hand make and UK postage 2 – 4 days and worldwide 5 – 10 working days. Taking into account staff number and the festive season as to how busy we get we are asking for around another 5 – 7 working days to be added to the duration.

We cannot guarantee delivery dates on any orders made from 1st December onward, this is due to postal delays, staff numbers altering due to the festive season and the bank holidays. So please be aware of this before ordering.

All orders placed before December 1st and will be shipped out in time for Christmas. But we cannot guarantee when December orders will be dispatched. 

QUICK FIRE FAQ

WHO IS DOOBYS NAILS ? We are a high quality unique hand We are hand made which makes all our products individually unique to us. We have over 100 shades available in store, which come in over 15 different shapes of each shade and countless alterations so you are guaranteed to find something to suit your occasion.

HOW LONG DO THEY LAST How well your false nails stay on is all down to the quality of adhesive used and the quality of the nails. We use the highest quality in terms of gels and polishes and love and care goes into each hand made set to ensure they are perfect for you.

GEL TABS OR GLUE We do not supply glue with our items as we know all customers are different and want their nails for a different occasion. If you intend to wear your nails for a week or more we advise a good quality beauty store glue (CND GELBOND or KISS). I do this and keep my nails on for well over a week. If you are just looking to wear your nails for a day / night event we recommend gel tabs available in store. These are fantastic as they hold really well and can easily be soaked and removed at the end of the day.

IS GLUE INCLIUDED We do not supply glue with our nails on the basis every customer requires a different adhesive. Some clients will want a very strong hold for a longer wear to have their nails on all week and some are just after a Saturday night or one day a week wear.

REUSABLE Yes of course, on the basis you remove your nails gently from the last wear, gel tabs will easily peal off and glue can be scraped off once softened with warm soapy water. Ready for the next wear.

WILL THEY FIT ME Majority of the sets we have available in store are in sets of 24. This includes 10 different sizes for each hand (see information on listing as to how many nails are in a set). Once you receive the nails line them up to your actual nail and wear the ones that fit best. I send out my nails in sets of 24.

SHIPPING

SHIP WORLDWIDE ?  YES

HOW LONG DOES IT TAKE ?  Due to current demand we are currently asking for 5 – 10 working days to receive the order and hand make your sets (wholesale durations will be longer)

UK CUSTOMERS  – 5 -10 Working days to make your item plus 2 – 4 working days delivery (We ask you to allow us between 7 – 14 working days for your item to arrive since you placed your order)

WORLDWIDE CUSTOMERS – 5 – 10 working days to hand make items and postage is a further 5 – 10 working days

(We ask you to allow us between 7 – 14 working days for your item to arrive since you placed your order)

*Although international customers typically receive their orders within 5 to 10 business days after we have made the items some orders can take the full postage duration as long as 20 BUSINESS DAYS.

We kindly ask that all international customers wait at least 20 BUSINESS DAYS before contacting us regarding a missing package.

SHIPPING COSTS ?  

UK – Standard orders is £2.99 or FREE over £80, Tracked postage is £5.99.

WORLDWIDE – Standard orders is £4.99 or FREE over £120, Tracked postage is £9.99.

* Please note this will be standard delivery, if you wish the package to be tracked you must opt for tracked postage

 

WHOLESALE ?  Please see our WHOLESALE page available to find from the home page at the top right.

MORE DETAILED FAQ

Using Your Nails

Why Choose Doobys Nails?

We are hand made which makes all of our products individually unique to us. 99% of the colours we use are personally hand mixed to get the right shade. We have over 100 shades available in store, which come in around 10 different shapes of each shade and countless alterations so these nails will definitely stand out from the rest.

How Long Do The Nails Last ?

How well your false nails stay on is all down to the quality of adhesive used. We do not supply glue with our items as we know all customers are different and want their nails for a different occasion. If you intend to wear your nails for a week or more we advise a good quality beauty store glue (CND GELBOND or KISS) and prepping your nails well beforehand. I do this and keep my press ons on for well over a week. If you are just looking to wear your nails for a day / night event we recommend gel tabs available in store. These are fantastic as they hold really well and can easily be soaked and removed at the end of the day.

Gel tabs or Glue ?

Our Gel / Nail tabs are designed for those who want to wear the nails just for an evening / day out. They have a fantastic hold as you will see in many of our Instagram videos and can easily be removed by soaking in warm soapy water at the end of the day. The difference between the gel and the standard nail tabs is the gel is a slightly thicker pad but with a much stronger hold, the nail tabs are more of a form of double sided tape. So mainly personal preference.

If you are looking to wear the nails for a longer period of time say a week or more we advise a good quality nail glue as it will have a much stronger hold. The best glue we personally know to recommend is CND NAIL GLUE or KISS GLUE.

Can You re use your nails ?

So you have worn your nails with glue and want to know how you can get your next wear out of them ? After you have soaked your nails in warm water the glue on the back will be soft enough to scrape off ready for the next application (if used gel tabs they will peal off no problem ready to reuse)

How do I know if your nails will fit my fingers?

Majority of the sets we have available in store are in sets of 24. This includes 10 different sizes for each hand (see information on listing as to how many nails are in a set). Once you receive the nails line them up to your actual nail and wear the ones that fit best. I send out my nails in sets of 24. If you are concerned you have slightly larger or slightly smaller hands than normal click the description link on the product page and it will inform you of the size of the actual nails.

How do I measure my nails?

Some of our more intricate nail sets will only be available in 10’s, or some will require you to choose a specific size ring finger. The way to measure your nails to see if you are a Small, Medium or Large is to get a tape measure and run over the widest part of your finger nail. Majority of hands will be between 18mm (the thumb) to 5mm (the pinky) This is the actual width of the finger nails themselves. Make a note of your dimensions and select from Small Medium and Large depending on the nail size.

Do the sets come with glue?

I am afraid we do not supply glue with our nails but we do have nail tabs available to order in store. We recommend nail tabs for a day / night use, if you wish to wear any longer we advise nail glue. (See Q4)

 

How do I remove my nails?

We advise to soak the nails in warm to hot water to allow the glue to soften. Once you feel the nails become loose you can prise along the side of the nail using another false nail to slowly lift of your natural nails.

Orders & Returns

Payment Methods

We accept payment via Paypal, Credit / Debit card and Gift Cards.

Processing Times

So you have placed your order (and you are super excited to try out your set of DOOBYS NAILS)
, so how long will it take to get your order ? All our items in our store are hand made from scratch, at the moment due to how busy we are we currently ask for around 5-6 working days to receive an order, write up and get it in the post on the way to you. We then ask for postage duration’s once the package is on the way (Wholesale duration will differ depending on the size of the order)

Shipping Information

How much is shipping?

UK Postage Standard is £2.99 and tracked £5.99

Worldwide Postage Standard is £4.99 and tracked £9.99

We offer free UK delivery on all orders over £50 and free worldwide delivery on orders over £65 (Please note this will be standard delivery, if you wish the package to be tracked you must opt for tracked postage)

Where do we ship to and how long will it take?

We ship worldwide. Our shipping is done through Standard Airmail and we offer the following options on checkout:

UK

  • Standard Royal Mail (ships within 5 working days) Postage duration is second class large letter or package 2-4 working days.
  • Tracked* Royal Mail (ships within 5 working days) Postage duration is second class large letter or package 2-4 working days.

WORLDWIDE

  • Standard Airmail (ships within 5 working days) Postage duration globally is 5-10 working days.
  • Tracked* (ships within 5 working days) Postage duration globally is 5-10 working days but we will attach a tracking number to the order. *

*Although international customers typically receive their orders within 5 to 10 business days some orders have taken as long as 20 BUSINESS DAYS.

*If you selected the extra optional tracking postage on checkout, this number will be in the ‘order Complete’ email we send once we dispatch the package, along with the link for you to track. Tracking numbers for international packages are provided, however, depending on your location sometimes the tracking information provided by the Royal Mail will not fully update until the package has left the country. Longer delays can be expected due to import processes and country’s customs.

We kindly ask that all international customers wait at least 20 BUSINESS DAYS before contacting us regarding a missing package.

Free Shipping

We offer free shipping on all UK orders over £50 and worldwide orders over £65

Returns & Exchanges

We are happy to accept a return for any item that is unused. Please return the item in the same condition it was in when it arrived to you. We have a returns address on the back of all packages (or please see below) if you can post them back to us we can refund on arrival. Please note we do not refund for the initial shipping costs.

Mail Returns to the address on the back of the package

We are not responsible for return packages lost or damaged in transit! Please ensure you package your return items carefully.

Gift Cards

We now offer Gift cards that can be used towards the sets or postage and are available to use anywhere in the world.

Using Your Gift Card

We will send you information on how to use your gift card. But it will work by adding your unique code on checkout and the total on the card will be deducted from your balance on the card.

Check Your Gift Card Balance

You can email us and we will let you know the balance on your card. info@doobysnails.com

Wholesale Orders / Resellers

Please see our WHOLESALE page available to find from the home page at the top right.