FAO all orders placed in December
During the month of December we have a lot of our team take a well deserved holiday, our staff have worked beyond our expectations this year and will be having a well deserved break over the festive season. Please note any orders made over Christmas will be made as quickly as we can but delivery will depend on the staff numbers we have in the salon and the amount of orders.
Our usual dispatch time we ask for 5 – 7 working days to hand make and UK postage 2 – 4 days and worldwide 5 – 10 working days. Taking into account staff number and the festive season as to how busy we get we are asking for around another 5 – 7 working days to be added to the duration.
We cannot guarantee delivery dates on any orders made from 1st December onward, this is due to postal delays, staff numbers altering due to the festive season and the bank holidays. So please be aware of this before ordering.
All orders placed before December 1st and will be shipped out in time for Christmas. But we cannot guarantee when December orders will be dispatched.
About us and how to use our nails…
Who is Doobys Nails?
We are hand made which makes all of our products individually unique to us. 99% of the colours we use are personally hand mixed to get the right shade. We have over 100 shades available in store, which come in around 10 different shapes of each shade and countless alterations so these nails will definitely stand out from the rest.
How Long Do The Nails Last ?
How well your false nails stay on is all down to the quality of adhesive used not the actual nails. We do not supply glue with our items as we know all customers are different and want their nails for a different occasion. If you intend to wear your nails for a week or more we advise a good quality beauty store glue (CND GELBOND or KISS) and prepping your nails well beforehand. I do this and keep my press ons on for well over a week. If you are just looking to wear your nails for a day / night event we recommend gel tabs available in store. These are fantastic as they hold really well and can easily be soaked and removed at the end of the day.
Gel tabs or Glue ?
Our Gel / Nail tabs are designed for those who want to wear the nails just for an evening / day out. They have a fantastic hold as you will see in many of our Instagram videos and can easily be removed by soaking in warm soapy water at the end of the day. The difference between the gel and the standard nail tabs is the gel is a slightly thicker pad but with a much stronger hold, the nail tabs are more of a form of double sided tape. So mainly personal preference.
If you are looking to wear the nails for a longer period of time say a week or more we advise a good quality nail glue as it will have a much stronger hold. The best glue we personally know to recommend is CND NAIL GLUE or KISS GLUE.
Can You re use your nails ?
So you have worn your nails with glue and want to know how you can get your next wear out of them ? After you have soaked your nails in warm water the glue on the back will be soft enough to scrape off ready for the next application (if used gel tabs they will peal off no problem ready to reuse)
How do I know if your nails will fit my fingers?
Majority of the sets we have available in store are in sets of 24. This includes 10 different sizes for each hand (see information on listing as to how many nails are in a set). Once you receive the nails line them up to your actual nail and wear the ones that fit best. I send out my nails in sets of 24. If you are concerned you have slightly larger or slightly smaller hands than normal click the description link on the product page and it will inform you of the size of the actual nails.
How do I measure my nails?
Some of our more intricate nail sets will only be available in 10’s, or some will require you to choose a specific size ring finger. The way to measure your nails to see if you are a Small, Medium or Large is to get a tape measure and run over the widest part of your finger nail. Majority of hands will be between 18mm (the thumb) to 5mm (the pinky) This is the actual width of the finger nails themselves. Make a note of your dimensions and select from Small Medium and Large depending on the nail size.
Do the sets come with glue?
I am afraid we do not supply glue with our nails but we do have nail tabs available to order in store. We recommend nail tabs for a day / night use, if you wish to wear any longer we advise nail glue. (See Q4)
How do I remove my nails?
We advise to soak the nails in warm to hot water to allow the glue to soften. Once you feel the nails become loose you can prise along the side of the nail using another false nail to slowly lift of your natural nails.
Shipping & Returns policy…
We accept payment via Paypal, Credit / Debit card and Gift Cards.
So you have placed your order (and you are super excited to try out your set of DOOBYS NAILS) so how long will it take to get your order ? All our items in our store are hand made from scratch, at the moment due to how busy we are we currently ask for around 5-6 working days to receive an order, write up and get it in the post on the way to you. We then ask for postage duration’s once the package is on the way (Wholesale duration will differ depending on the size of the order)
How much is shipping?
UK Postage Standard is £2.99 and tracked £5.99
Worldwide Postage Standard is £4.99 and tracked £9.99
We offer free UK delivery on all orders over £80 and free worldwide delivery on orders over £120 (Please note this will be standard delivery, if you wish the package to be tracked you must opt for tracked postage)
Where do we ship to and how long will it take?
We ship worldwide. Our shipping is done through Standard Airmail and we offer the following options on checkout:
- Standard Royal Mail (ships within 5 working days) Postage duration is second class large letter or package 2-4 working days.
- Tracked* Royal Mail (ships within 5 working days) Postage duration is second class large letter or package 2-4 working days.
- Standard Airmail (ships within 5 working days) Postage duration globally is 5-10 working days.
- Tracked* (ships within 5 working days) Postage duration globally is 5-10 working days but we will attach a tracking number to the order. *
*Although international customers typically receive their orders within 5 to 10 business days some orders have taken as long as 20 BUSINESS DAYS.
*If you selected the extra optional tracking postage on checkout, this number will be in the ‘order Complete’ email we send once we dispatch the package, along with the link for you to track. Tracking numbers for international packages are provided, however, depending on your location sometimes the tracking information provided by the Royal Mail will not fully update until the package has left the country. Longer delays can be expected due to import processes and country’s customs.
We kindly ask that all international customers wait at least 20 BUSINESS DAYS before contacting us regarding a missing package.
We offer free shipping on all UK orders over £80 and worldwide orders over £120
Returns & Exchanges
We are happy to accept a return for any item that is unused. Please return the item in the same condition it was in when it arrived to you. We have a returns address on the back of all packages (or please see below) if you can post them back to us we can refund on arrival. Please note we do not refund for the initial shipping costs.
We are not responsible for return packages lost or damaged in transit! Please ensure you package your return items carefully.
Our Gift cards that can be used towards the sets or postage and are available to use anywhere in the world.
Using Your Gift Card
We will send you information on how to use your gift card. But it will work by adding your unique code on checkout and the total on the card will be deducted from your balance on the card.
Check Your Gift Card Balance
You can email us and we will let you know the balance on your card. firstname.lastname@example.org
Wholesale Orders / Resellers
Please see our WHOLESALE page available to find from the home page at the top right.