As much as we welcome any queries you may have, if it is regarding an order status please see below for processing and postage duration’s (as states on our FAQ page) before reporting a package missing.
So you have placed your order (and you are super excited to try out your set of DOOBYS NAILS), so how long will it take to get your order ? All our items in our store are hand made from scratch, at the moment due to how busy we are we currently ask for around 2-4 working days to receive an order, write up and get it in the post on the way to you. (Wholesale duration will differ depending on the size of the order)
Where do we ship to and how long will it take?
We ship worldwide. Our shipping is done through Standard Airmail and we offer the following options on checkout:
- Standard Royal Mail (ships within 5 working days) Postage duration is second class large letter or package 2-4 working days.
- Tracked* Royal Mail (ships within 5 working days) Postage duration is second class large letter or package 2-4 working days.
- Standard Airmail (ships within 5 working days) Postage duration globally is 5-10 working days.
- Tracked* (ships within 5 working days) Postage duration globally is 5-10 working days but we will attach a tracking number to the order. *
*Although international customers typically receive their orders within 5 to 10 business days some orders have taken as long as 20 BUSINESS DAYS.
*If you selected the extra optional tracking postage on checkout, this number will be in the ‘order Complete’ email we send once we dispatch the package, along with the link for you to track. Tracking numbers for international packages are provided, however, depending on your location sometimes the tracking information provided by the Royal Mail will not fully update until the package has left the country. Longer delays can be expected due to import processes and country’s customs.
We kindly ask that all international customers wait at least 20 BUSINESS DAYS before contacting us regarding a missing package. If you have selected tracking for your package and we have marked the order as complete but is unable to track please not our postal system tracking is enabled once the package leaves the UK, so the items will be on the way they just may need a few days to be able to be tracked.