As much as we welcome any queries you may have, please check our FAQ page for our most commonly asked questions by customers. If you are wanting to contact us regarding an order status please see below for processing, email and postage duration’s.
NO ORDER CONFIRMATION EMAIL ? Sometimes our emails can end up in the junk folder, if you search DOOBYS NAILS IN in your inbox our emails will appear.
PROCESSING TIMES? All our items in our store are hand made from scratch, at the moment due to how busy we are we currently ask for around 4-6 working days to receive an order, write up and get it in the post on the way to you. Postage duration after this will depend where you are based. (Wholesale duration will differ depending on the size of the order)
WHERE DO YOU SHIP TO? We ship worldwide. Our shipping is done through Standard Airmail and we offer the following options on checkout:
UK Standard & Tracked Royal Mail (ships within 5 working days) Postage duration is second class large letter or package 2-4 working days.
WORLDWIDE Standard & Tracked Airmail (ships within 5 working days) Postage duration globally is 5-10 working days.
*Although international customers typically receive their orders within 5 to 10 business days some orders have taken as long as 20 BUSINESS DAYS.
*If you selected the extra optional tracking postage on checkout, this number will be in the ‘order Complete’ email we send once we dispatch the package, along with the link for you to track. Tracking numbers for international packages are provided, however, depending on your location sometimes the tracking information provided by the Royal Mail will not fully update until the package has left the country. Longer delays can be expected due to import processes and country’s customs.
We kindly ask that all international customers wait at least 20 BUSINESS DAYS before contacting us regarding a missing package. If you have selected tracking for your package and we have marked the order as complete but is unable to track please not our postal system tracking is enabled once the package leaves the UK, so the items will be on the way they just may need a few days to be able to be tracked.
For more information about any of our products please fill in the contact form below